Terms andconditions.

By using this website, or by booking or buying anything from us, you agree to these terms. If you do not agree with them, please do not use the site or engage us.

Where a keynote, workshop or advisory engagement is confirmed under a separate written agreement, purchase order or bureau contract, and that document conflicts with these terms, that document prevails for the engagement it covers.

The supplier is Reddrop Group Pty Ltd (ABN 70 626 690 622), trading as Gavin Reddrop. In these terms, we, us and our mean that company, and you means the person or organisation using the site or engaging us.

We supply keynote presentations, workshops, training, advisory and consulting work, programs, digital products and written content on AI adoption and business strategy.

Everything on this website, including the articles, is general information published for a business audience. It is not professional advice for your specific circumstances, and it does not create an advisory relationship. Take your own advice before acting on it.

You may read, print and share the pages of this site for your own purposes and for the internal purposes of your organisation. You may quote from an article with attribution and a link back.

You may not:

Republish substantial parts of the site as your own content, or behind a paywall

Scrape, crawl or systematically copy the site beyond ordinary search engine indexing

Attempt to breach, probe or interfere with the site or its hosting

Use the enquiry forms to send unsolicited marketing, or anything unlawful, misleading or abusive

We do not promise a particular business outcome. We do not guarantee revenue increases, cost savings, time savings, a successful AI implementation, or that any tool or approach discussed will suit your systems.

What you get out of the work depends on your effort, your existing systems, your team, your market and how the strategies are applied. Testimonials, case studies and examples describe what happened for someone else and are not a promise of the same result for you.

This section does not limit the consumer guarantees set out under Your rights under the Australian Consumer Law, which we cannot exclude.

Prices are in Australian dollars and are exclusive of GST. Where GST applies it is added to the quoted fee and shown on the invoice

Payment in full is due before access to a program, product or session begins, unless a payment plan or invoice terms have been agreed in writing

An agreed payment plan is binding. If a scheduled payment is missed, we may suspend access until it is brought up to date, and recover what is owed

Speaking and workshop engagements are usually confirmed with a deposit, on the terms set out in the booking agreement for that engagement

Travel, accommodation and other agreed expenses are charged in addition to the fee where the booking agreement says so

We may change our prices at any time. A change never affects a booking already confirmed or a purchase already made

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy the law gives you and that we cannot contract out of. Where any part of these terms would do that, it does not apply.

In short, we must supply services with due care and skill, fit for the purpose you told us about, and within a reasonable time. If we fail to do that:

For a major failure, you can cancel the service and get a refund for the unused part, or keep it and seek compensation for the difference in value

For a failure that is not major, you can ask us to fix the problem within a reasonable time, and if we do not, cancel and get a refund

In either case you can seek compensation for any other reasonably foreseeable loss or damage

For anything else, and to the extent the law allows, our liability for a failure to meet a guarantee is limited to supplying the service again or paying the cost of having it supplied again.

The rights set out under Your rights under the Australian Consumer Law always apply. This section is about change of mind, which is different.

We do not give refunds, exchanges or credits because you have changed your mind, found something cheaper, or decided you no longer want what you bought. That applies to:

Group programs and coaching

One to one consulting and advisory sessions

Workshops and events, whether online or in person

Digital courses, templates and downloadable products

Memberships and subscriptions

Once you have been given access to a digital product or program, the supply is complete for change of mind purposes. Buying a place in something that starts later does not create a cooling off period, and a problem with your own internet connection or device is not a failure of the service.

If something has genuinely gone wrong with what we supplied, that is not change of mind. Tell us and it will be dealt with under the Australian Consumer Law section above.

You may cancel an ongoing subscription or membership at any time. Cancelling stops future billing. It does not refund the current period.

Cancellation, postponement and rescheduling of a booked speaking or workshop engagement are governed by the booking agreement for that engagement, which sets out any fees that apply and by when.

Which agreement that is depends on how the engagement was arranged. A booking made with us directly is covered by our standard booking contract. A booking arranged through a speaker bureau or agency is covered by the contract you hold with that organisation, on the terms agreed with them.

We may end your access to a program or service if you do not pay as agreed, if you breach these terms, if you behave abusively towards our team or other participants, or if you have misrepresented yourself. Where we do this for one of those reasons, no refund is due beyond anything the Australian Consumer Law requires.

The content of this site, and the frameworks, templates, slides, workbooks, recordings and other materials supplied through our services, belong to us or to our licensors and are protected by Australian and international copyright law. The P.R.I.M.E. sequence is ours.

When you buy or attend, you get a limited, non-exclusive, non-transferable right to use those materials for your own purposes and inside your own organisation. You may not:

Resell, sublicense or redistribute them

Teach, train or coach others using our frameworks or materials

Share program access or login details with anyone outside your licence

Use them to build a competing program, course or product

Recording a live session, in person or online, requires our written permission first.

You keep ownership of anything you supply to us, such as a brief, your business information or material for a workshop. You give us permission to use it for the purpose of delivering the engagement.

Delivering our services involves third-party platforms for payments, email, hosting, scheduling, video conferencing, course delivery and analytics, and it involves AI tools for drafting, research and analysis.

Those providers have their own terms and privacy policies, which apply to you as well as to us. We are not responsible for their availability, performance or security.

AI output can be wrong, and anything AI assisted that we give you is reviewed by a person before it reaches you. You are responsible for checking anything you then act on.

When you engage us or take part in a program, you agree to:

Give us accurate information when you book or register

Keep any access credentials to yourself

Treat our team and the other participants with respect, and keep what is shared in a group session confidential

Apply what you learn at your own discretion, having satisfied yourself that it is right for your business

Make sure your own use of AI complies with the laws and regulations that apply to you, including the Privacy Act 1988 (Cth), the Australian Consumer Law, the Spam Act 2003 and any rules specific to your industry

This section is subject to the Australian Consumer Law section above and does not limit anything the law says we cannot limit.

To the extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or business opportunity, arising out of the services or this site.

Our total liability for all claims connected with an engagement is capped at the amount you paid us for it in the twelve months before the claim arose.

You accept that adopting AI in your business carries risk, that the decisions about what to adopt are yours, and that we are not liable for the consequences of those decisions.

You agree to indemnify Reddrop Group Pty Ltd, its officers, employees and contractors against any claim, loss, liability or expense, including reasonable legal costs, arising from your breach of these terms, your infringement of someone else's rights, or content you submit through our services. This does not apply to the extent the claim was caused by us.

Personal information is handled in accordance with our privacy policy, which forms part of these terms. It explains what this site collects, who it is shared with and how to have it corrected or removed.

If you give us a testimonial, review or case study, you allow us to publish it with your name, role and organisation. Tell us in writing if you would rather it were anonymous or withdrawn, and it will be.

We may name an organisation we have worked with, and may publish photographs or recordings from an event where the organiser has agreed to it. If you appear in one and would prefer not to, tell us and it will be removed.

We are not liable for a delay or failure to perform caused by something genuinely beyond our reasonable control, including natural disaster, serious illness, war, civil unrest, a public health order, a transport failure, or an outage at a provider we depend on. Where that happens we will offer to reschedule, and will discuss a fair outcome with you.

We may update these terms. The current version always sits on this page with the date it took effect. A change applies to bookings and purchases made after it is published, and does not retrospectively alter an engagement already confirmed.

These terms, the privacy policy and any written booking agreement covering an engagement make up the whole agreement about the services, and replace any earlier discussion or representation about them.

Where a booking agreement and these terms cover the same ground and cannot both apply, the booking agreement governs that engagement.

If a court finds any part of these terms unenforceable, that part is read down or removed to the minimum extent needed, and the rest continues to apply.

These terms are governed by the laws of Victoria, Australia, and the courts of Victoria have exclusive jurisdiction.

Before starting proceedings, both of us agree to try to sort the matter out directly and in good faith, and to consider mediation if that does not work. Neither of us is prevented from seeking urgent relief from a court where it is genuinely needed.

Questions about these terms go to Reddrop Group Pty Ltd, ABN 70 626 690 622, through the contact form on this site.